Consumer Protection

Need Help with A Consumer Problem?

Taking legal action against a business or a service for consumer protection violations may be a long and costly process. Mediation provides a voluntary, informal channel of resolving disputes to reach a mutually agreeable settlement.

Consumer bureau moves to allow suits against banks

Consumer Burea sets adopts new rule to protect consumers. Banks and other lenders can no longer bar consumers from using class action suits to stop unfair/illegal behavior.

Establishing a Student Loan Bill of Rights

By | Deirdre Cummings
Legislative Director

MASSPIRG's Sam Gibb, called on lawmakers to support  Senate Bill 129, An Act Establishing a Student Loan Bill of Rights, filed by Senator Eric Lesser to protect student loan borrowers from unfair, predatory and deceptive practices of student lending and loan servicing companies.

Verizon Security Breach: Steps to Take to Protect Yourself

By | Jeanne Foy
Consumer Action Center Director

A security lapse at Verizon has exposed data from millions of Verizon customers - leaking names, addresses and personal identification numbers (PINs). Steps to protect your identity and account information.

TIPS TO STAY SECURE ONLINE

By | Jeanne Foy
Consumer Action Center Director

Staying vigilant online in the face of growing cyberattacks.  

DEBT COLLECTION ABUSES LEADING SOURCE OF SERVICEMEMBER AND VETERAN COMPLAINTS TO CFPB

Boston, MA – Debt collection abuses were the leading source (32%) of 44,000 servicemember complaints to the Consumer Financial Protection Bureau (CFPB), according to a new report release today.  Further, Congress is taking up a bill this week intended to cripple the CFPB and would place servicemembers, veterans and their families in “financial harm’s way,” thereby threatening unit preparedness.

Report | MASSPIRG Education Fund | Consumer Protection, Financial Reform

Protecting the People Who Protect US

How the CFPB protects and serves our military service members and their families.

Protecting Those Who Serve

Boston, MA – Debt collection abuses were the leading source (32%) of 44,000 servicemember complaints to the Consumer Financial Protection Bureau (CFPB), according to a new report. Further,  Congress is taking up a bill this week  intended to cripple the CFPB and would place servicemembers, veterans and their families in “financial harm’s way,” thereby threatening unit preparedness.

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Defend the CFPB

Tell your senators to oppose the “Financial CHOICE Act,” which would gut Wall Street reforms and destroy the Consumer Financial Protection Bureau as we know it.

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