Consumer Protection

Can You Hear Us Now?

In the summer of 2004, MASSPIRG surveyed 874 of its members to gauge Bay State consumers’ satisfaction with their cell phone service. This survey reveals that cell phone companies are not providing Massachusetts customers with the level of service quality that subscribers expect.

Trouble in Toyland

Toys are safer than ever before, thanks to decades of work by product safety advocates and parents and the leadership of Congress, state legislatures and the Consumer Product Safety Commission (CPSC). Nevertheless, as parents venture into crowded malls and browse for the perfect toy on the Internet this holiday season, they should remain vigilant about often hidden hazards posed by toys on store shelves.

Report | Center for Insurance Research | Consumer Protection

The Limitations of a Competitive Auto Insurance Market

Auto insurance markets are atypical. To illistrate this, it is helpful to compare the market for auto insurance with the market for refrigerators. The market for refridgerators is an excellent example of an efficient market. The auto insurance market, in sharp contrast, is a very inefficient one, at least from the consumer’s perspective, and is unlike most markets . .

 

The Failure Of Cable Deregulation

The Telecommunications Act of 1996 restructured the entire telecommunications industry and left virtually all cable subscribers without protection from unrestricted rate hikes.

Deflate Your Rate

At the end of the year 2000, U.S. households were accruing interest on $574 billion of revolving credit card debt, or debt carried over to the next month rather than paid off entirely.

Beat High Bank Fees

Banks rely on consumer indifference when they raise fees. They count on consumers not shopping around. PIRG’s Big Banks, Bigger Fees reports routinely find that small banks and credit unions are not following the big banks’ lead; they still offer many free or low cost accounts.

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DEFEND THE CFPB

Tell your representative to oppose the “Financial CHOICE Act,” which would gut Wall Street reforms and destroy the Consumer Financial Protection Bureau as we know it.

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