Senior Director, Federal Consumer Program
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5/31/2020
I’ve been reading the CFPB’s mail. It’s okay, you can too. It’s public. Not surprisingly, the latest CFPB consumer complaints paint a grim picture of the pandemic’s effect on family finances. I ask: Why isn’t the CFPB doing more to help struggling consumers?
5/29/2020
Mortgage servicers failed Americans during the last recession. And if early data from the Consumer Financial Protection Bureau is any indication, history may well be on its way to repeating.
5/22/2020
Most airlines are only offering vouchers, not refunds, when passengers cancel their flights due to concerns about COVID-19.
5/19/2020
As manufacturers block access to manuals and other fix-it information, biomedical repair technicians press for reform.