Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

MASSPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, MASSPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, MASSPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

PROTECTING YOUR SECURITY AFTER DATA BREACHES

Data breaches expose victims to serious personal and financial risks. Fortunately, there are steps consumers can take to protect themselves before and minimize the damage done after their personal information has been exposed. 

See all consumer resources.

Issue updates

News Release | MASSPIRG | Consumer Protection

SENATE IMMUNIZES WELLS FARGO, EQUIFAX AND OTHER FINANCIAL WRONGDOERS FROM CONSUMER LAWSUITS

Anti consumer bill passes US Senate - VP Pence casts tie breaking vote.

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California’s new drug price law is a win for consumers nationwide

Today, California Governor Jerry Brown signed Senate Bill 17 into law, a groundbreaking measure to increase transparency and accountability for the prescription drug industry. We celebrate the new law—passed with support and hard work from CALPIRG—as a landmark victory for consumers, not just in California, but nationwide.

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Statement on Walmart’s Decision to Strengthen Chemical Footprint Policy

MASSPIRG applauds retail giant Walmart for updating its sustainability policy to restrict toxic chemicals in 90,000 products including cosmetics and skincare items, infant products, and household cleaners.

> Keep Reading
News Release | MASSPIRG | Consumer Protection

CarMax Survey Finds 27% of Vehicles for Sale with Dangerous Unrepaired Safety Recalls

The nation’s largest retailer of used cars, CarMax, has more than doubled the percentage of dangerous, defective unrepaired recalled used cars for sale to consumers, according to Used Car Roulette, a new report released today by the Consumers for Auto Reliability and Safety Foundation, MASSPIRG Education Fund, and the Center for Auto Safety. 

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Report | MASSPIRG Ed Fund, CARS Foundation, Center for Auto Safety | Consumer Protection

Used Car Roulette

One in four vehicles surveyed at eight CarMax locations contain dangerous, unrepaired safety recalls, a significant increase from 2015.

 

 

 

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News Release | MASSPIRG | Consumer Protection

Record $100 Million CFPB Penalty Order Against Wells Fargo Bank For Illegal Sales Practices

On September 8 the Consumer Financial Protection Bureau (CFPB) announced a record $100 million civil penalty plus consumer restitution against Wells Fargo, among the nation’s largest banks, for a series of unfair and abusive sales practices by “thousands” of employees that included opening “secret” accounts for “hundreds of thousands” of existing customers, solely to meet sales goals to receive financial incentives. 

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News Release | MASSPIRG EDUCATION FUND | Consumer Protection

Report: Analysis of Payday Complaints Reveals Need for Stronger Federal Protections

Consumer complaints about payday loans to the Consumer Financial Protection Bureau (CFPB) show a critical need for strengthening the agency’s proposed rule to rein in payday loans and other high-cost lending.

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News Release | MASSPIRG | Consumer Protection

Consumer Advocates call for Airline Reforms

MASSPIRG commends U.S. Senator Ed Markey for demanding answers from the big airlines about their repeated system failures that ruin both business and leisure travelers’ plans, cost us money and time and don’t seem to be getting any better.

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News Release | MASSPIRG | Consumer Protection, Food

PRESIDENT SIGNS BOGUS GMO FOOD LABELING BILL PREEMPTS GMO LAWS ALREADY PASSED/PENDING IN STATES

In a move called a ‘mockery of consumers’ right to know’ by leading public health, food and consumer advocates, President Obama signed into law the industry-backed GMO labeling bill. 

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Blog Post | Consumer Protection

CFPB says 1 in 5 credit scores sold to consumers have "meaningful" differences from scores lenders useDeirdre CummingsEd Mierzwinski

The CFPB has confirmed what consumer advocates have been saying all along. Credit scores heavily marketed to consumers aren't the same as those used by lenders; at least 1 in 5 consumer scores have "meaningful" differences and that "score discrepancies may generate consumer harm." That's why we call them FAKO scores.

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Blog Post | Consumer Protection, Financial Reform

It happened 4 years ago this weekend, and Congress has already forgottenDeirdre CummingsEd Mierzwinski

Four years ago, on September 14-15, 2008, the Lehman Brothers investment bank declared bankruptcy while Bank of America acquired another foundering investment bank, Merrill Lynch -- major events that froze the financial markets and led in a few days to a $700 billion bailout of the financial system. Just four years later, some in the Congress have forgotten that real people and the economy are still suffering from the financial collapse, as it steps up Wall Street-backed efforts to prevent regulators from protecting the public.

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Blog Post | Consumer Protection

Consumers Seeing Benefits of Credit CARD Act Protections | Deirdre Cummings

The MASSPIRG-backed Credit CARD Act improved consumer disclosures, protected college students and young people from unfair marketing and also banned the worst tricks used by credit card companies. In particular, it made it much harder to trick or force consumers into paying late fees, and so, as the story explains:
"Customers are also happier when it comes to both annual fees and penalty fees charged by credit card companies. When it comes to penalty fees, “One of the reasons the score is getting better is because fewer customers are having their late fees increased,” says Jim Miller, senior director of J.D. Power’s banking practice."

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Blog Post | Consumer Protection

Before You Fly, Know the Fees | Deirdre Cummings

Planning on flying out of Logan any time soon? Check out this great survey by the Massachusetts Office of Consumer Affairs of all the extra fees each airline charges consumers – including fees to reschedule flight, baggage fees, seat assignment fees, pet fees and others.

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Blog Post | Consumer Protection

Senate to take up Prescription Drug Marketing Reforms | Deirdre Cummings

 

MASSPIRG calls on Senate to defeat Pharma supported amendments to state budget which will roll back the prescription drug gift ban and prohibition on prescription drug marketing coupons. MASSPIRG praises the inclusion of the academic detailing program in the Senate budget which, acting as a counter balance to industry marketing,  provides unbiased, data supported  information to physicians about prescription drugs and best practices for their use.  

 

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Report | MASSPIRG

It’s that time of year again when parents, grandparents, caregivers and others feeling generous begin shopping for toys for the kids in their lives. Toy safety has come a long way, thanks to years of work from consumer advocates, public health experts, elected officials and the U.S. Consumer Product Safety Commission (CPSC). These days, examples of dangerous toys contaminated with lead or toys with small parts that pose a choking hazard to young children are more difficult to find in the United States.

Despite this progress, dangerous toys are still on the market. As we approach the ninth month of the COVID-19 pandemic, many parents and caregivers in the United States still work from home while their kids participate in virtual learning some or all of the time. With siblings of all ages playing and spending more time together and parents juggling responsibilities with limited support, some dangerous toys are more difficult to supervise, and others are better left out of the home altogether.

News Release | MASSPIRG

MASSPIRG Education Fund’s Trouble in Toyland report has helped identify dangerous toys for 35 years. But 2020 is unique, and as Americans have worked, learned and played from home to protect themselves from COVID-19, children could be more susceptible to certain toy-related hazards.

News Release | MASSPIRG

BOSTON -- Consumer complaints to the Consumer Financial Protection Bureau (CFPB) regarding vehicle loans and leases have increased sharply during the coronavirus pandemic, according to a new report by the MASSPIRG Education Fund and Frontier Group. The analysis suggests that consumers in Massachusetts and across the United States are facing abusive and deceptive practices from the automobile lending industry. 

Report | MASSPIRG Education Fund

Consumer complaints to the Consumer Financial Protection Bureau (CFPB) regarding vehicle loans and leases have increased sharply during the coronavirus pandemic, according to a new report by the MASSPIRG Education Fund and Frontier Group.

Blog Post

Here’s a guide to your rights depending on how you pay

Consumer Protection

Auto Loan Complaints Rise

A review of complaints to the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database reveals a sharp spike in consumer complaints about auto purchasing, leasing and finance since the beginning of the pandemic.

 

Consumer Protection

MASSPIRG, Sen. Markey and other advocates call for air travel refunds

MASSPIRG, U.S. Sen. Ed Markey (Mass.), Consumer Reports and other public interest advocates are calling for airlines to return cash to travelers who canceled their plans due to COVID-19. The groups delivered nearly 250,000 petition signatures urging major airlines to provide full refunds for these cancellations.

 

Consumer Protection

Food recall failure

Most grocery store chains are not warning their customers about dangerous food recalls. Find out if your store makes the grade.

 

Consumer Protection

More than 165,000 life-threatening infant sleepers recalled

The U.S. Consumer Product Safety Commission (CPSC) announced on Jan. 29 that four companies have issued recalls for more than 165,000 inclined infant sleepers, which fail to meet the safe sleep guidelines recommended by the American Academy of Pediatrics. The CPSC's recall is an important step forward — we're continuing to urge manufacturers to stop producing these sleepers for good.

 
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