Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

MASSPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, MASSPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, MASSPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

PROTECTING YOUR SECURITY AFTER DATA BREACHES

Data breaches expose victims to serious personal and financial risks. Fortunately, there are steps consumers can take to protect themselves before and minimize the damage done after their personal information has been exposed. 

See all consumer resources.

Issue updates

Students to Stop and Shop: Label GMO Food

Consumers call on Stop and Shop to label GMO food.

> Keep Reading
News Release | MASSPIRG | Consumer Protection

GMO Labeling Bill Passes MA Legislative Committee

A state legislative committee passes GMO food labeling bill.

> Keep Reading
Blog Post | Consumer Protection

Lawmakers and Groups Support GMO Labeling | Deirdre Cummings

Over 50 Legislators and hundreds of comunity groups support the passage of a GMO food labeling bill in MA. Check to see if your lawmaker is a supporter.

> Keep Reading
News Release | MASSPIRG EDUCATION FUND | Consumer Protection, Food

Consumers Call on Stop and Shop to Label GMOs, On Anniversary of Whole Foods Labeling Commitment

Consumer and health and food safety advocates launched a campaign calling on Stop and Shop to label its store-brand products for ingredients derived from genetically modified organisms (GMOs), on the one year anniversary of Whole Foods’ announcement that it will adopt labeling for all products in its stores.

> Keep Reading

Pages

News Release | US PIRG | Consumer Protection

U.S. PIRG Consumer Program Director on Senate passage of the Credit CARD Act

U.S. PIRG commends the Senate on overwhelming passage of the Credit Card Accountability, Responsibility and Disclosure (CARD) Act, S 414, as introduced by Senator Chris Dodd, Chair of the Senate Banking Committee. While the House has already passed a similar Credit Cardholders Bill of Rights, we expect that the House will simply pass the identical Senate bill so Congress can send a final bill for the President to sign before Memorial Day.

> Keep Reading
News Release | MASSPIRG | Consumer Protection

Consumer Group Praises New Pick For Consumer Affairs Chief

Governor Deval Patrick has put the “consumer” back into Consumer Affairs with his appointment of Barbara Anthony as the new Undersecretary for Consumer Affairs and Business Regulation.

> Keep Reading
News Release | MASSPIRG | Consumer Protection

CVS Caught with Most Illegal Overcharges of any Retailer in the State

CVS Caremark Corp., the nation’s largest pharmacy chain, is by far the most penalized food retailer in the state for overcharging, according to Massachusetts Office of Consumer Affairs and Business Regulations inspection reports from 2008 recently obtained by Cure CVS.

> Keep Reading
News Release | MASSPIRG | Consumer Protection

Legislature Passes Bill to Save the Drivers’ Appeals Board

The legislature passed law to save the auto insurance appeals board. The appeals board allows drivers to appeal “at-fault” determinations by their insurer company which can often result in significant increases in auto insurance premiums.

> Keep Reading

Cambridge Chronicle - Fiscal crisis pushes changes to bottle bill

At a time when budget cuts, contracting industries and vanishing jobs are forcing lawmakers to accept some tough tradeoffs, Wolf said the legislature would be ill-advised to pass up this opportunity.

> Keep Reading

Pages

Report | MASSPIRG

It’s that time of year again when parents, grandparents, caregivers and others feeling generous begin shopping for toys for the kids in their lives. Toy safety has come a long way, thanks to years of work from consumer advocates, public health experts, elected officials and the U.S. Consumer Product Safety Commission (CPSC). These days, examples of dangerous toys contaminated with lead or toys with small parts that pose a choking hazard to young children are more difficult to find in the United States.

Despite this progress, dangerous toys are still on the market. As we approach the ninth month of the COVID-19 pandemic, many parents and caregivers in the United States still work from home while their kids participate in virtual learning some or all of the time. With siblings of all ages playing and spending more time together and parents juggling responsibilities with limited support, some dangerous toys are more difficult to supervise, and others are better left out of the home altogether.

News Release | MASSPIRG

MASSPIRG Education Fund’s Trouble in Toyland report has helped identify dangerous toys for 35 years. But 2020 is unique, and as Americans have worked, learned and played from home to protect themselves from COVID-19, children could be more susceptible to certain toy-related hazards.

News Release | MASSPIRG

BOSTON -- Consumer complaints to the Consumer Financial Protection Bureau (CFPB) regarding vehicle loans and leases have increased sharply during the coronavirus pandemic, according to a new report by the MASSPIRG Education Fund and Frontier Group. The analysis suggests that consumers in Massachusetts and across the United States are facing abusive and deceptive practices from the automobile lending industry. 

Report | MASSPIRG Education Fund

Consumer complaints to the Consumer Financial Protection Bureau (CFPB) regarding vehicle loans and leases have increased sharply during the coronavirus pandemic, according to a new report by the MASSPIRG Education Fund and Frontier Group.

Blog Post

Here’s a guide to your rights depending on how you pay

Consumer Protection

Auto Loan Complaints Rise

A review of complaints to the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database reveals a sharp spike in consumer complaints about auto purchasing, leasing and finance since the beginning of the pandemic.

 

Consumer Protection

MASSPIRG, Sen. Markey and other advocates call for air travel refunds

MASSPIRG, U.S. Sen. Ed Markey (Mass.), Consumer Reports and other public interest advocates are calling for airlines to return cash to travelers who canceled their plans due to COVID-19. The groups delivered nearly 250,000 petition signatures urging major airlines to provide full refunds for these cancellations.

 

Consumer Protection

Food recall failure

Most grocery store chains are not warning their customers about dangerous food recalls. Find out if your store makes the grade.

 

Consumer Protection

More than 165,000 life-threatening infant sleepers recalled

The U.S. Consumer Product Safety Commission (CPSC) announced on Jan. 29 that four companies have issued recalls for more than 165,000 inclined infant sleepers, which fail to meet the safe sleep guidelines recommended by the American Academy of Pediatrics. The CPSC's recall is an important step forward — we're continuing to urge manufacturers to stop producing these sleepers for good.

 
View AllRSS Feed

Support Us

Your donation supports MASSPIRG's work to stand up for consumers on the issues that matter, especially when powerful interests are blocking progress.

Consumer Alerts

Join our network and stay up to date on our campaigns, get important consumer updates and take action on critical issues.
Optional Member Code



MASSPIRG is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to social change.