Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

MASSPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, MASSPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, MASSPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

PROTECTING YOUR SECURITY AFTER DATA BREACHES

Data breaches expose victims to serious personal and financial risks. Fortunately, there are steps consumers can take to protect themselves before and minimize the damage done after their personal information has been exposed. 

See all consumer resources.

Issue updates

Blog Post | Consumer Protection

CFPB GETTING RESULTS FOR CONSUMERS | Deirdre Cummings

Forced arbitration clauses are unfair to consumers - boon for banks.

> Keep Reading
Blog Post | Consumer Protection

TARGET SAYS "OOPS, 70-110 MILLION CONSUMERS HACKED." | Deirdre Cummings

Target admits breach is significantly worse than initially reported. ID fraud tips included.

> Keep Reading
News Release | MASSPIRG EDUCATION FUND | Consumer Protection

GROUPS OFFER CONSUMER TIPS AFTER TARGET DATA BREACH

 CONSUMERS AT RISK: TIPS WHEN EXPERIENCING A DATA SECURITY BREACH

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Hazard toys highlighted in MASSPIRG report

Unsafe toys displayed at release of 28th anual toy safety report, "Trouble in Toyland."

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Consumer group draws attention to dangerous toys

MASSPIRG Education Fund displays dangerous toys while releasing 28th anual report "Trouble in Toyland". 

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News Release | MASSPIRG | Consumer Protection

Rates to Increase for Many Good Drivers and to Decrease for Bad Drivers

Under the new “managed competition” auto insurance rating system in Massachusetts, many good drivers will receive rate increases and many bad drivers will receive large rate decreases, based on factors having nothing to do with their driving records, according to a new report entitled ‘How You Drive’ Takes A Backseat to ‘Who You Are’:  (Mis)Managed Competition in the New Massachusetts Automobile Insurance Market, released by two consumer groups – the Center for Insurance Research and MASSPIRG.

> Keep Reading

Good Housekeeping - Give the Gift of Safe Toys

GH asked the experts how you can make wise choices — and still make your children's dreams come true.

 

> Keep Reading

The Sun Chronicle - On the hunt for toxic toys

This year Cheryl Gaudino may be getting a late start on her Christmas shopping, but her spring cleaning is months ahead of schedule. After reports of high level of toxins and a tsunami of recalls in children's toys, the North Attleboro mother gathered her 11-year-old autistic son's toys and sent them packing.

> Keep Reading

The Boston Globe - Clean Goes Green

Though not as sexy as fighting acid rain, global warming, or the desecration of rain forests, the environmental movement is turning its attention to indoor pollution, warning of dangers that may lurk in cleaning products used on living room furniture, in toilet bowls, and on desktops.

> Keep Reading

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News Release | MASSPIRG

BOSTON -- Consumer complaints to the Consumer Financial Protection Bureau (CFPB) regarding vehicle loans and leases have increased sharply during the coronavirus pandemic, according to a new report by the MASSPIRG Education Fund and Frontier Group. The analysis suggests that consumers in Massachusetts and across the United States are facing abusive and deceptive practices from the automobile lending industry. 

Report | MASSPIRG Education Fund

Consumer complaints to the Consumer Financial Protection Bureau (CFPB) regarding vehicle loans and leases have increased sharply during the coronavirus pandemic, according to a new report by the MASSPIRG Education Fund and Frontier Group.

News Release | US PIRG Education Fund

This FTC settlement must be a wake-up call to phone service providers so they do more to protect consumers. If not, the FTC must be vigilant in going after companies that enable the immoral practice of preying on consumers. And the FCC should require providers to block spoofed calls that we all know are scams.

Blog Post

Here’s a guide to your rights depending on how you pay

Blog Post

Being proactive and demanding can help keep you and your family safe

Consumer Protection

Auto Loan Complaints Rise

A review of complaints to the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database reveals a sharp spike in consumer complaints about auto purchasing, leasing and finance since the beginning of the pandemic.

 

Consumer Protection

MASSPIRG, Sen. Markey and other advocates call for air travel refunds

MASSPIRG, U.S. Sen. Ed Markey (Mass.), Consumer Reports and other public interest advocates are calling for airlines to return cash to travelers who canceled their plans due to COVID-19. The groups delivered nearly 250,000 petition signatures urging major airlines to provide full refunds for these cancellations.

 

Consumer Protection

Food recall failure

Most grocery store chains are not warning their customers about dangerous food recalls. Find out if your store makes the grade.

 

Consumer Protection

More than 165,000 life-threatening infant sleepers recalled

The U.S. Consumer Product Safety Commission (CPSC) announced on Jan. 29 that four companies have issued recalls for more than 165,000 inclined infant sleepers, which fail to meet the safe sleep guidelines recommended by the American Academy of Pediatrics. The CPSC's recall is an important step forward — we're continuing to urge manufacturers to stop producing these sleepers for good.

 
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MASSPIRG is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to social change.