Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

MASSPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, MASSPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, MASSPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

PROTECTING YOUR SECURITY AFTER DATA BREACHES

Data breaches expose victims to serious personal and financial risks. Fortunately, there are steps consumers can take to protect themselves before and minimize the damage done after their personal information has been exposed. 

See all consumer resources.

Issue updates

Blog Post | Consumer Protection

MASSPIRG calls for free open college textbooks | Deirdre Cummings

MASSPIRG called on state legisaltive committee to prioritize free open college text books over commercial digital books with access codes.

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Blog Post | Consumer Protection

State PIRGs go to Washington for Consumer Lobby Day

Members of Congress hear repeatedly from lobbyists for corporate special interests in their offices and at fundraisers. How can consumer advocates balance the scales?

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Blog Post | Consumer Protection

Congressional testimony underscores how predatory auto loans are driving Americans into debt

In most of the country, owning a car is all but required. And we're paying for it—to the tune of $1.2 trillion. This is putting the financial well-being of millions of Americans at risk, and MASSPIRG and our national network are calling for change.

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Blog Post | Consumer Protection

MASSPIRG Calls on Legislature to Pass Energy Efficiency Bill | Deirdre Cummings

MASSPIRG urges Joint Committee on Telecommunications, Utilities and Energy to support  S. 1986/H. 2832 An Act relative to Energy Savings Efficiency filed by Senator Lewis and Representative Cutler and a bipartisan group of 100 legislators. 

The bill updates energy and water efficiency standards for common household and commercial appliances. Efficiency standards ensure that the products we purchase use less energy and water, save money and protect public health.

 

 

> Keep Reading
Blog Post | Consumer Protection

MASSPIRG calls on Legislative Committee to Protect Student Loan Borrowers | Deirdre Cummings

MASSPIRG Testified in support today of H.998, An Act Establishing a Student Loan Bill of Rights, filed by Representative Natalie Higgins.  The bill protects student loan borrowers from unfair, predatory, and deceptive practices of student lending and loan servicing companies.

Outside Financial Services Committee hearing after testifying in support of the Student Loan Bill of Rights

Sarah Pavlini, Northeastern University Law School; Seth Frotman, Student Borrower Protection Center; Zac Bear, PHENOM, Deirdre Cummings, MASSPIRG

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News Release | MASSPIRG | Consumer Protection

MA Residents to Get New Consumer Protections

Massachusetts residents will get new consumer protections against identity theft under a new law, An Act Relative to Consumer Protection from Security Breaches, HB 4806,  just signed by Governor Baker.

> Keep Reading
News Release | MASSPIRG | Consumer Protection

Legislature sends Governor Security Breach Bill

BOSTON – Massachusetts residents poised to get new consumer protections against identity theft under a new bill, An Act Relative to Consumer Protection from Security Breaches, HB 4806,  just passed with bipartisan, unanimous votes in both the House and Senate on New Year’s Eve. The bill must be signed by Governor to become law.

 

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News Release | MASSPIRG | Consumer Protection, Solid Waste

New Guide Helps Consumers Get Deals on Refurbished Electronics

This holiday season, you can pay even less than you would on Black Friday for electronics, if you buy them used and refurbished. A new guide entitled “Fixed for the Holidays” helps consumers purchase used items with confidence -- detailing what to buy, how to know if you are getting a good deal and where to shop.

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News Release | MASSPIRG Education Fun | Consumer Protection

THE MARRIOTT BREACH: WHY IT’S BAD AND WHAT YOU CAN DO TO PROTECT YOURSELF

Marriott announces data security breach affecting 500 million people.  

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News Release | MASSPIRG Education Fund | Consumer Protection

Popular toys contain toxics and other hazards

This holiday season, watch out for dangerous and toxic toys. MASSPIRG’s 33rd annual Trouble in Toyland report found toxic amounts of boron in slime products and a failure by Amazon to appropriately label choking hazards. Boron can cause nausea, vomiting and other health issues.

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Report | MASSPIRG EDUCATION FUND | Consumer Protection

Private Loans, Public Complaints

A new report analyzing complaints about lenders of private student loans.

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Report | MASSPIRG Education Fund | Consumer Protection, Financial Reform

Big Banks, Big Complaints

New report by MASSPIRG Education Fund highlights banks that generated the most complaints through their various banking services in each state. Data from new CFPB consumer complaint data base.

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Report | MASSPIRG and Community Catalyst | Public Health, Consumer Protection, Health Care

Top Twenty Pay-for-Delay Drugs

Too often, consumers are forced to shoulder a heavy financial burden, or even go without needed medicine, due to the high cost of brand-name drugs. Our research indicates that one significant cause is the practice called “pay for delay,” which inflates the drug prices paid by tens of millions of Americans.

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Report | MASSPIRG Education Fund | Consumer Protection

Trouble in Toyland

The 2012 Trouble in Toyland report is the 27th annual Massachusetts Public Interest Research Group (MASSPIRG) survey of toy safety. In this report, MASSPIRG provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

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Report | MASSPIRG | Consumer Protection

Big Banks Bigger Fees, 2012

 

A new survey shows free checking widely available at small banks but banks still hiding fees from consumers.



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Blog Post | Consumer Protection

Consumer Tips and FAQ about the Equifax Breach | Mike Litt

Hackers gained access to the personal data of over 145 million Americans in the Equifax breach. Here are some recommended actions consumers can take to protect themselves and answers to frequently asked questions.

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Blog Post | Consumer Protection

Establishing a Student Loan Bill of Rights | Deirdre Cummings

MASSPIRG's Sam Gibb, called on lawmakers to support  Senate Bill 129, An Act Establishing a Student Loan Bill of Rights, filed by Senator Eric Lesser to protect student loan borrowers from unfair, predatory and deceptive practices of student lending and loan servicing companies.

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Blog Post | Consumer Protection

Verizon Security Breach: Steps to Take to Protect Yourself | Jeanne Foy

A security lapse at Verizon has exposed data from millions of Verizon customers - leaking names, addresses and personal identification numbers (PINs). Steps to protect your identity and account information.

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Blog Post | Consumer Protection

TIPS TO STAY SECURE ONLINE | Jeanne Foy

Staying vigilant online in the face of growing cyberattacks.  

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Blog Post | Public Health, Consumer Protection

#KickTheCan: BPA still found in many grocery stores’ canned foods | Dev Gowda

We’re all told to watch out for BPA in drinking bottles and baby products. But how about BPA in the cans that contain our food? A recent study by Center for Environmental Health (CEH) reveals that the toxic chemical BPA is readily found in canned foods. BPAs are often used in the liners of canned food to keep the aluminum from interacting with the food.

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News Release | US PIRG Education Fund

This FTC settlement must be a wake-up call to phone service providers so they do more to protect consumers. If not, the FTC must be vigilant in going after companies that enable the immoral practice of preying on consumers. And the FCC should require providers to block spoofed calls that we all know are scams.

Blog Post

Here’s a guide to your rights depending on how you pay

Blog Post

Being proactive and demanding can help keep you and your family safe

Blog Post

If the COVID-19 pandemic affects your ability to pay, here’s what you need to know

Blog Post

Good news: You may still be able to request a forbearance because of COVID-19

Consumer Protection

Auto Loan Complaints Rise

A review of complaints to the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database reveals a sharp spike in consumer complaints about auto purchasing, leasing and finance since the beginning of the pandemic.

 

Consumer Protection

MASSPIRG, Sen. Markey and other advocates call for air travel refunds

MASSPIRG, U.S. Sen. Ed Markey (Mass.), Consumer Reports and other public interest advocates are calling for airlines to return cash to travelers who canceled their plans due to COVID-19. The groups delivered nearly 250,000 petition signatures urging major airlines to provide full refunds for these cancellations.

 

Consumer Protection

Food recall failure

Most grocery store chains are not warning their customers about dangerous food recalls. Find out if your store makes the grade.

 

Consumer Protection

More than 165,000 life-threatening infant sleepers recalled

The U.S. Consumer Product Safety Commission (CPSC) announced on Jan. 29 that four companies have issued recalls for more than 165,000 inclined infant sleepers, which fail to meet the safe sleep guidelines recommended by the American Academy of Pediatrics. The CPSC's recall is an important step forward — we're continuing to urge manufacturers to stop producing these sleepers for good.

 
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