Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

MASSPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, MASSPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, MASSPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

PROTECTING YOUR SECURITY AFTER DATA BREACHES

Data breaches expose victims to serious personal and financial risks. Fortunately, there are steps consumers can take to protect themselves before and minimize the damage done after their personal information has been exposed. 

See all consumer resources.

Issue updates

Trouble in Toyland

Toys are safer than ever before, thanks to decades of work by product safety advocates and parents and the leadership of Congress, state legislatures and the Consumer Product Safety Commission (CPSC). Nevertheless, as parents venture into crowded malls and browse for the perfect toy on the Internet this holiday season, they should remain vigilant about often hidden hazards posed by toys on store shelves.

> Keep Reading

The Failure Of Cable Deregulation

The Telecommunications Act of 1996 restructured the entire telecommunications industry and left virtually all cable subscribers without protection from unrestricted rate hikes.

> Keep Reading

Deflate Your Rate

At the end of the year 2000, U.S. households were accruing interest on $574 billion of revolving credit card debt, or debt carried over to the next month rather than paid off entirely.

> Keep Reading

Pages

Blog Post

If you've ever used a dating app, your data has likely been collected and shared across the Internet. How do dating - and other types of apps - use your data? Advocate R.J. Cross explains. 

News Release | U.S. PIRG

Consumer Financial Protection Bureau Director Kathy Kraninger submitted her resignation Wednesday soon after the inauguration of new President Joe Biden. Resignation opens seat for President Biden’s new nominee Rohit Chopra.

News Release | U.S. PIRG

President-elect Joe Biden announced Monday that he intends to nominate Rohit Chopra as Consumer Financial Protection Bureau (CFPB) director and Gary Gensler as chair of the Securities and Exchange Commission (SEC).

News Release | MASSPIRG

As part of the recently passed federal  government funding bill, President Donald Trump signed bipartisan legislation into law that will protect millions of consumers from outrageous surprise health bills from out-of-network providers. These unfair bills come from balance billing -- when out-of-network medical professionals charge you the difference between their fees and the maximum amount allowed by your insurance company.

News Release | MASSPIRG

MASSPIRG is calling on state Commissioner of Insurance Gary Anderson to review auto insurance rates, premiums and losses, and to require insurers to refund premiums out of their excess profits, which have soared during the COVID-19 pandemic.  

Consumer Protection

Auto Loan Complaints Rise

A review of complaints to the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database reveals a sharp spike in consumer complaints about auto purchasing, leasing and finance since the beginning of the pandemic.

 

Consumer Protection

MASSPIRG, Sen. Markey and other advocates call for air travel refunds

MASSPIRG, U.S. Sen. Ed Markey (Mass.), Consumer Reports and other public interest advocates are calling for airlines to return cash to travelers who canceled their plans due to COVID-19. The groups delivered nearly 250,000 petition signatures urging major airlines to provide full refunds for these cancellations.

 

Consumer Protection

Food recall failure

Most grocery store chains are not warning their customers about dangerous food recalls. Find out if your store makes the grade.

 

Consumer Protection

More than 165,000 life-threatening infant sleepers recalled

The U.S. Consumer Product Safety Commission (CPSC) announced on Jan. 29 that four companies have issued recalls for more than 165,000 inclined infant sleepers, which fail to meet the safe sleep guidelines recommended by the American Academy of Pediatrics. The CPSC's recall is an important step forward — we're continuing to urge manufacturers to stop producing these sleepers for good.

 
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