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Study: CFPB complaints shattered records in 2020, exposing how the COVID-19 pandemic battered consumer finances

Consumer alerts

Study: CFPB complaints shattered records in 2020, exposing how the COVID-19 pandemic battered consumer finances

Consumer complaints about problems with financial companies such as banks, credit bureaus and debt collectors rose by more than 50 percent in 2020 and set new records for each month of the year, according to a new report from the MASSPIRG Education Fund. The report, Consumers In Peril, which analyzed complaints received by the Consumer Financial Protection Bureau (CFPB), was released Monday to kick off National Consumer Protection Week.  

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Report: Nursing homes cope with huge staff shortages

COVID-19

Report: Nursing homes cope with huge staff shortages

BOSTON --More than 3,000 U.S. nursing homes last month had a shortage of nurses, aides or doctors, the nadir for a crippling problem that started last May. At any given time throughout most of 2020, more than 200,000 Americans resided in nursing homes that admit they were suffering through staff shortages.

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Nursing homes still don’t have enough masks, gowns, other PPE

COVID-19

Nursing homes still don’t have enough masks, gowns, other PPE

A new analysis by the U.S. PIRG Education Fund and Frontier Group found that 8 percent of nursing homes nationwide had a critical shortage of surgical-grade N95 masks, as of Dec. 27. And 4 to 6 percent of homes reported shortages in at least one other category of PPE.

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