Reports

Report | MASSPIRG Education Fund

Make the Ringing Stop

Research by PIRG Education Fund shows that among 49 of the largest phone companies nationwide (those that can serve 1 million or more), only 16 have reported to the Federal Communications Commission (FCC) that they have completely implemented anti-robocall technology. What does this mean? It means the industry isn’t doing nearly as much as hoped to fight the crime that for years has caused so much heartache and aggravation among consumers nationwide.

Report | MASSPIRG

What Bay Staters are Fixing

“What Bay Staters are Fixing,” reveals how Massachusetts ends up with millions of pounds of avoidable electronic waste and the Right to Repair campaign’s efforts to remedy that situation. Furthermore, the report examines how the COVID-19 pandemic exposed obstacles that face Massachusetts consumers who try to fix their products affordably and on their own terms. Describing the Right to Repair as “good for our pocketbooks and good for the planet,” the report’s authors spotlight the financial and ecological benefits of expanded consumer rights.

Report | MASSPIRG Education Fund | Consumer Protection

The CFPB Turns 10

As the Consumer Financial Protection Bureau (CFPB) turns 10 years old, a new report from MASSPIRG Education Fund recaps how the agency has helped consumers over the past decade and the steps under way to refocus the CFPB on its mission after three years of retrograde decisions under the Trump Administration. The report also provides recommendations for CFPB action moving forward, especially on credit reporting.

Report | US PIRG Education Fund | Antibiotics

Chain Reaction VI

The Chain Reaction VI report and scorecard ranks America’s top restaurant chains on their policies relating to antibiotic use in their beef supply chains. 

Report | MASSPIRG Education Fund

Virtual Wallets, Real Complaints

Consumer complaints about peer-to-peer (P2P) payment apps such as PayPal, Venmo and Square have surged during the pandemic year. In April, there were 970 digital wallet complaints — almost double the previous monthly high from July 2020. MASSPIRG Education Fund analyzed this growing problem for Virtual Wallets, Real Complaints, a new analysis of the Consumer Financial Protection Bureau’s (CFPB’s) Consumer Complaint Database.

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