Consumer Protection

Need Help with A Consumer Problem?

Taking legal action against a business or a service for consumer protection violations may be a long and costly process. Mediation provides a voluntary, informal channel of resolving disputes to reach a mutually agreeable settlement.

News Release | U.S. PIRG Education Fund | Consumer Protection, Financial Reform

Equifax penalty is a “sweetheart deal” that leaves consumers at risk

Our response to Equifax paying a $650 million penalty for exposing the social security numbers of 148 million Americans to identity theft.

News Release | MASSPIRG | Consumer Protection

Car Dealers Attack Massachusetts Protections Against Dangerous Recalled Used Cars

Leading consumer advocates testified before the State House Joint Committee on Consumer Protection today against a bill that would drastically weaken state consumer protection laws by allowing car dealers to sell dangerous used cars with unrepaired safety recalls. The bill, which is part of a nationwide push by car dealers and their trade associations, allows car dealers to sell recalled used cars if they merely provide a “written disclosure” (in English only) “at the time of sale” that the vehicles have an unrepaired safety recall.

I was joined today by Ryan Powell, a UMASS Boston student and chapter chair of Mass Student PIRG to urge a State House Committee to pass S.160, An Act Establishing a Student Loan Bill of Rights, filed by Senator Lesser.  The bill will protect student loan borrowers from unfair, predatory, and deceptive practices of student lending and loan servicing companies. Read our testimony below.

MASSPIRG calls for free open college textbooks

By | Deirdre Cummings
Legislative Director

MASSPIRG called on state legisaltive committee to prioritize free open college text books over commercial digital books with access codes.

Members of Congress hear repeatedly from lobbyists for corporate special interests in their offices and at fundraisers. How can consumer advocates balance the scales?

In most of the country, owning a car is all but required. And we're paying for it—to the tune of $1.2 trillion. This is putting the financial well-being of millions of Americans at risk, and MASSPIRG and our national network are calling for change.

MASSPIRG urges Joint Committee on Telecommunications, Utilities and Energy to support  S. 1986/H. 2832 An Act relative to Energy Savings Efficiency filed by Senator Lewis and Representative Cutler and a bipartisan group of 100 legislators. 

The bill updates energy and water efficiency standards for common household and commercial appliances. Efficiency standards ensure that the products we purchase use less energy and water, save money and protect public health.

 

 

MASSPIRG Testified in support today of H.998, An Act Establishing a Student Loan Bill of Rights, filed by Representative Natalie Higgins.  The bill protects student loan borrowers from unfair, predatory, and deceptive practices of student lending and loan servicing companies.

Outside Financial Services Committee hearing after testifying in support of the Student Loan Bill of Rights

Sarah Pavlini, Northeastern University Law School; Seth Frotman, Student Borrower Protection Center; Zac Bear, PHENOM, Deirdre Cummings, MASSPIRG

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