Solid Waste

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Need Help with A Consumer Problem?

Taking legal action against a business or a service for consumer protection violations may be a long and costly process. Mediation provides a voluntary, informal channel of resolving disputes to reach a mutually agreeable settlement.

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Beyond Plastic - 051719

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Leading cyber-security experts endorse right to repair

Tuesday, April 30, 2019

By | Nathan Proctor

Director, Campaign for the Right to Repair

In many places, industry representatives, speaking for the manufacturers, say right to repair is a cybersecurity issue. If we let consumers or independent repair techs access tech manuals, diagnostic software or firmware patches it will mean the loss of security of our electronics … or so the claims go. It turns out that the who’s who of cyber-security experts disagree with these industry claims, and believe a more open repair market improves security.

Solid Waste

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Let's move beyond plastic

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News Release | Solid Waste

After warning companies that "Void Warranty if Removed" are illegal, the FTC is expanding their investigation into anti-repair practices

This announcement comes after the FTC sent warning letters last April to six companies saying their "void warranty if removed" stickers violated consumer rights under Magnusson-Moss Warranty Act. A subsequent survey in October by U.S. PIRG Education Fund, "Warranties in the Void," showed that such anti-repair activity was even more widespread. The study surveyed 50 members of the Association of Home Appliance Manufacturers and found the 45 would void warranties for independent repair.

Read more about After warning companies that "Void Warranty if Removed" are illegal, the FTC is expanding their investigation into anti-repair practices

More than 10,000 people pledge to skip the straw

Tuesday, March 12, 2019

More than 10,000 Americans said "no" to plastic straws in February. Feb. 22 marked the third annual national Skip the Straw Day—a day created by Michigan middle school students who were fed up with plastic pollution and its impact on wildlife and the planet.